Terms of Services | South Coast Web Design Ltd
South Coast Web Design Ltd

Terms of Services

Revision date: 21/04/2011

All services provided by South Coast Web / S.C.Hosting (“South Coast Web / S.C.Hosting”) may
be used for lawful purposes only. Transmission, storage or presentation
of any information, data or material in violation of any United States
federal, state or city law is prohibited. This includes, but is not limited
to: copyrighted material, material we judge to be threatening or obscene,
or material protected by trade secret and other statute. The subscriber
agrees to indemnify and hold harmless South Coast Web / S.C.Hosting from any claims resulting
from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content
that may be damaging to South Coast Web / S.C.Hosting’ servers, or any other server on
the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

pirated software

hacker programs or archives

Warez sites

Streaming Video

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL
MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER
ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE,
AND A £50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, South Coast Web / S.C.Hosting
WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage

All account plans come with a predetermined amount of traffic allowance.
We monitor all accounts and bill £1.00 for each gig of traffic exceeded.
This amount is not prorated, meaning that 1 mb – 1 gig will be treated
and billed as the same.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of South Coast Web / S.C.Hosting
is strictly prohibited. As our customer you are responsible for all your
accounts. Should you violate the Terms of Services outlined within, your
account will be cancelled without chance of refund.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole
discretion.

All sub-networks, distributive hosting sites and dedicated servers of
South Coast Web / S.C.Hosting must adhere to the above policies, with the exception of
system resources in respect to dedicated servers.

Billing

By the Account Activation Date of each month, South Coast Web / S.C.Hosting shall either:

(1) debit the client’s credit card / paypal account (when such information has been provided
by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with
the applicable Service Fees for services rendered for the current month.
When an invoice is delivered to the client, payment shall be remitted
to South Coast Web / S.C.Hosting by no later than the specified payment due date. South Coast Web / S.C.Hosting
shall be entitled to immediately terminate this agreement for client’s
failure to make timely payments. You will be provided with an invoice
on a monthly basis. All credit cards are billed automatically on a monthly
basis. It is the client’s responsibility to ensure that they have sufficient
credit to cover this transaction. In the event that there is insufficient
credit, we will send an e-mail notification, at which point we will need
to be provided with another credit card account number within 24 hours.
If we do not receive a response within 24 hours, the account, and all
accounts under that account plan, will be suspended.

Service Fees

Certain services carry a setup fee charged by South Coast Web / S.C.Hosting to
client, which must be paid by client in order to have use of said services.
If client terminates this agreement, client shall be responsible for any
and all outstanding fees owed to South Coast Web / S.C.Hosting and agrees to pay
any and all fees incurred by client. Because the services are provided
on a monthly basis, the client will be responsible for service fees incurred
each month, regardless of when client provides notice of termination.
Thus, for example, if the client provides notice of termination on the
15th day of a particular month, the client will be responsible for service
fees for the entire month, and such fees will not be pro-rated or refunded.

Money back guarantee & refund policy

We offer a 30 day Money back guarantee.

The free .co.uk domain registration fee we incur on each domain name is £10.00+VAT. This means that all refunds are subject to a £10.00+VAT registration fee charge. However, this does mean that you own your domain name afterward.

The only way to cancel and to claim your refund is by emailing: accounts@southcoastweb.co.uk

The following items are not refundable:

  • Account upgrades
  • Domain registrations/renewals
  • SSL Certificates
  • Installation/setup charges

We reserve the right to cancel your account within 72 hours notice if an event should occur in which evidence exists that a customer was rude or vulgar in communications with our staff.

Refunds: If client has retained the services for one year and has pre-paid South Coast Web / S.C.Hosting for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

Account Deactivations

Any account deactivated due to non-payment will require a cleared full-payment prior to reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days
notice for a cancellation.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole
discretion.

Domain Registrations

When taking advantage of a ‘free domain’ with every hosting plan, you acknowledge that the domain will remain the property of South Coast Web / S.C.Hosting. If the associated hosting account is cancelled, terminated, suspended or renamed to another domain and you wish to keep/use this domain by either changing the name servers, pointing the domain to another hosting provider, transferring the domain to another hosting provider then a release fee of may be charged. You agree that the domain included with your hosting is built into the price of your hosting account and the price of that needs to be re-couped when possible.

Domain Renewals

South Coast Web / S.C.Hosting does all it can to ensure domains are renewed in a timely manner, particularly free domains supplied with hosting accounts. However it is the customer’s responsibility to make sure that their domain is renewed on time, even if it is a free domain supplied with a hosting account. When a domain goes out of registration for more than 30 days a redemption fee is put upon the domain by our registrar ENOM (not us). The domain will already have been out of use for a 30 day period by the time this happens, if the domain stops working suddenly it is the customer’s responsibility to contact us within 30 days of it stopping working, at which point we will renew it for free. For domains that are left past 30 days and have had the redemption fee added by our domain registrar, South Coast Web / S.C.Hosting unfortunately cannot be held responsible to pay the redemption fee, the customer must pay this if they want their domain renewed for a further year.

Limitation of Liability

South Coast Web / S.C.Hosting shall not be responsible for any claimed damages, including
incidental and consequential damages, which may arise from South Coast Web / S.C.Hosting
‘ servers going off-line or being unavailable for any reason whatsoever.
Furthermore, South Coast Web / S.C.Hosting shall not be responsible for any claimed damages,
including incidental or consequential damages, resulting from the corruption
or deletion of any web site from one of South Coast Web / S.C.Hosting ‘ servers. All
damages shall be limited to the immediate termination of service.

Non-Disclosure

South Coast Web Design Ltd. operate a non-disclosure policy. As such South Coast Web Design Ltd. will not divulge or discuss with any other persons, ideas and/or concepts that a potential and/or exisiting customer discusses/provides specifications of to South Coast Web Design Ltd.

Violations

Violations of these Acceptable Use Policies should be referred to admin@southcoastweb.co.uk.
All complaints will be investigated promptly. Failure to follow any term
or condition will be grounds for immediate account deactivation.

Disclaimer

South Coast Web / S.C.Hosting cannot be held liable for system down time, crashes or
data loss. We cannot be held liable for any predicated estimate of profits
which a client would have gained if their site was functioning. Certain
services provided by South Coast Web / S.C.Hosting are resold. Thus, certain equipment,
routing, software and programming used by South Coast Web / S.C.Hosting are not directly
owned or written by South Coast Web / S.C.Hosting. Moreover, South Coast Web / S.C.Hosting holds no
responsibility for the use of our clients’ accounts. Failure to comply
with any terms or conditions will result in the automatic deactivation
of the account in question. We reserve the right to remove any account,
without advance notice for any reason without restitution, as South Coast Web / S.C.Hosting
sees fit.

Account Activation

By activating your account with South Coast Web / S.C.Hosting, you agree to the above
policies and disclaimer. Upon requesting activation of an account, you
are required to accept these policies, guidelines and disclaimer, and
a copy of your acceptance is forwarded along with your activation request
to be maintained with your account information.

When you first sign up

When you first sign up, your account will be enabled with autorenew. This mean that when your renewal date arrives, your hosting plan and domain will be renewed automatically. If you have an online payment method , credit or debit card filed with us it will be debited automatically. If you wish to not have this happen, and you would not like to renew your account you must cancel 14 days prior to your renewal date. If you have any questions as to when your renewal date is, contact us by opening a ticket at http://support.southcoastweb.co.uk/ or using the Contact form on the ‘Contact us’ page.

If you fail to cancel 14 days prior to renewal, your account will be renewed for a new term, so please make sure you contact us.

If more than 7 days pass from the date for yearly accounts and 1 day for monthly accounts which an invoice for the services are due and we haven’t received payment in full, we will suspend your account, which means your data files and website will become inaccessible.

We will not temporarily make your files accessible to you if your account is suspended and not up-to-date.

If 30 days pass from the invoice due date, we will terminate your account and delete all data you have uploaded to our servers. In other words, after 30 days of non-payment we’ll delete your hosting account and you waive all rights to your data being retained.

NOTICE:

If you sign up for an account and fail to comply
with these terms, no refunds will be given. We will, however, advise you
by e-mail or phone prior to taking any action to provide you with an opportunity
to correct the problem.

Server Uptime Guarantee

South Coast Web / S.C.Hosting guarantees at least 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

South Coast Web / S.C.Hosting reserves the right to amend any or all of the above policies,
guidelines and disclaimer without notification. We also retain the right
to increase any pricing and make changes to our account plans without
notification.


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